The resident handbook is one of the items that should not be ignored when living in an apartment. Like other luxury apartments, Empire City has clear regulations for all items related to the use of public utilities as well as access to the building. For the purpose of protecting the convenience of all residents as well as convenient for management.
Bellow is the general regulations at Empire City
1
RESIDENT HANDBOOK
LINDEN RESIDENCES2
CONTENT
SECTION 1 – INTRODUCTION ……………………………………………………………………………………… 5
1.1
Welcome letter…………………………………………………………………………………………………… 5
1.2
Notice & Disclaimer…………………………………………………………………………………………… 6
1.3
General description…………………………………………………………………………………………….. 6
1.4
Location map …………………………………………………………………………………………………….. 7
1.5
Amenities map…………………………………………………………………………………………………… 7
1.6
Site plan ……………………………………………………………………………………………………………. 8
1.7
Useful contact numbers ………………………………………………………………………………………. 8
1.8 Definitions………………………………………………………………………………………………………… 9
SECTION 2 – RECREATIONAL FACILITIES……………………………………………………………….. 11
2.1 Recreational Facilities General Rules and Regulations…………………………………………. 11
2.2 Recreational Facilities Booking Rules………………………………………………………………… 12
2.3 Multi-Function Room ………………………………………………………………………………………. 13
2.4 Reading Lounge ………………………………………………………………………………………………. 13
2.5 Entertainment Room………………………………………………………………………………………… 14
2.6 Lap Pool and Children’s Pool……………………………………………………………………………. 14
2.7 Children’s Playground ……………………………………………………………………………………… 16
2.8 Barbecue Areas……………………………………………………………………………………………….. 16
2.9 Gymnasium…………………………………………………………………………………………………….. 17
2.10 Yoga Deck ……………………………………………………………………………………………………… 18
2.11 Outdoor Fitness Station…………………………………………………………………………………….. 18
2.12 Movie Room …………………………………………………………………………………………………… 18
2.13 Others Amenities …………………………………………………………………………………………….. 19
SECTION 3 – APARTMENT BUILDING SYSTEM USAGE AND SERVICE GUIDELINES20
3.1 Card Access System…………………………………………………………………………………………. 20
3.2 Video Intercom System…………………………………………………………………………………….. 21
3.3 Fire Alarm System…………………………………………………………………………………………… 22
3.4 Vehicle Barrier System…………………………………………………………………………………….. 22
3.5 Lift Usage Guidelines……………………………………………………………………………………… 23
SECTION 4- APARTMENT BUILDING SERVICES………………………………………………………. 23
4.1 Front Desk………………………………………………………………………………………………………. 23
4.2
Security…………………………………………………………………………………………………………… 243
4.3 Cleaning …………………………………………………………………………………………………………. 24
4.4 Pest Control…………………………………………………………………………………………………….. 25
4.5 Landscaping ……………………………………………………………………………………………………. 25
4.6
Telephone, Cable TV and Internet………………………………………………………………………. 25
4.7 Electricity……………………………………………………………………………………………………….. 26
4.8 Water……………………………………………………………………………………………………………… 26
SECTION 5 – APARTMENT BUILDING RULES ………………………………………………………….. 26
5.1 Moving in / out………………………………………………………………………………………………… 27
5.2 Vehicle Parking……………………………………………………………………………………………….. 28
5.3 Refuse Disposal ………………………………………………………………………………………………. 30
5.4 Pets………………………………………………………………………………………………………………… 31
5.5 Letterbox………………………………………………………………………………………………………… 34
5.6 Declaration of Temporary Residence …………………………………………………………………. 35
5.7 Guests Registration ………………………………………………………………………………………….. 35
5.8 Fees……………………………………………………………………………………………………………….. 35
5.9 Customary Rites………………………………………………………………………………………………. 36
SECTION 6 – GUIDELINES ON COMMUNAL LIVING………………………………………………… 38
6.1 Use of Commonly Owned Sections…………………………………………………………………….. 38
6.2 Use of Apartment……………………………………………………………………………………………… 39
6.3
Enforcement of Regulations………………………………………………………………………………. 40
SECTION 7 – MAINTENANCE NOTES ……………………………………………………………………….. 41
7.1 Marble ……………………………………………………………………………………………………………. 41
7.2
Porcelain Tiles/ Ceramic Tiles……………………………………………………………………………. 41
7.3
Timber Flooring……………………………………………………………………………………………….. 42
7.4
Kitchen Solid Worktop……………………………………………………………………………………… 42
7.5
Doors………………………………………………………………………………………………………………. 42
7.6
Ironmongeries………………………………………………………………………………………………….. 43
7.7
Main Door Pull Handle……………………………………………………………………………………… 43
7.8
Aluminum Windows & Sliding Doors………………………………………………………………… 43
7.9
Stainless Steel Sink…………………………………………………………………………………………… 43
7.10 Wardrobe/kitchen cabinets…………………………………………………………………………………. 44
SECTION 8 – GENERAL NOTES …………………………………………………………………………………. 44
8.1
Insurance…………………………………………………………………………………………………………. 444
8.2 Subterranean Termites……………………………………………………………………………………………. 44
8.3 Green Features………………………………………………………………………………………………………. 45
SECTION 9 – EMERGENCIES ……………………………………………………………………………………… 45
9.1 Be Prepared…………………………………………………………………………………………………………… 45
9.2 Fire ……………………………………………………………………………………………………………………… 46
9.3 Fire Precautions ……………………………………………………………………………………………………. 46
9.4 Flooding ………………………………………………………………………………………………………………. 47
9.5 Storm…………………………………………………………………………………………………………………… 48
9.6 Power Failure ………………………………………………………………………………………………………. 48
9.7 Elevator Failure……………………………………………………………………………………………………. 48
9.8 Burglary, Theft and Other Evils……………………………………………………………………………… 485
SECTION 1 – INTRODUCTION
1.1 Welcome letter
Dear Valued Residents,
On behalf of Empire City LLC, we would like to extend our warmest welcome to you.
We have appointed a professional Managing Agent, Savills Vietnam Ltd. – HCMC Branch, to
provide onsite estate management services for the benefit of all Linden Residents. Should you have
any query or require any assistance, please contact the Management office via Resident
management application.
Savills Vietnam Ltd. – HCM Branch has prepared this Resident Handbook to serve as a general
guide for Linden Residences. For your convenience, we have outlined the common property and
recreational facilities available, the guidelines on their usage, rules and regulations of the
Apartment Building and relevant information on harmonious communal living.
Best regards,
For and on behalf of Empire City LLC
1.2 Notice & Disclaimer
Savills Vietnam Ltd. – HCMC Branch has been extremely careful while preparing this Resident
Handbook. However, the Developer, its officers and agents have not made any representation or
warranty, expressed or implied, as to the accuracy and completeness of this Resident Handbook or
its contents, and no legal commitment or obligation shall arise by reason of this Resident Handbook
or its contents. Until the Building Owners’ Committee (BOC) comes into being, the Developer
reserves the rights to add, amend or delete any part of the Resident Handbook from time to time.
1.3 General description
Linden Residences is located at: No. 05 Đai Lo Vong Cung Street, Thu Thiem Ward, District 2,
Ho Chi Minh City (now No. 05 Tran Bach Dang Street, Thu Thiem Ward, Thu Duc City, Ho Chi
Minh City)., include two 34-storey towers and two 7-storey towers which comprise of 510
apartments and 11 shoplots.7
1.4 Location map
1.5 Amenities map8
1.6 Site plan
1.7 Useful contact numbers
MANAGEMENT AGENT
Linden Residences Management Office
Ground floor, Tower 1A, Linden Residences, No. 05 Đai Lo Vong Cung Street, Thu Thiem Ward,
District 2, Ho Chi Minh City (now No. 05 Tran Bach Dang Street, Thu Thiem Ward, Thu Duc
City, Ho Chi Minh City).
Hotline
: 0969 29 29 70
: LindenEC-MO@savills.com.vn
Or Residents can contact the Management Office via the Residents’ application – EC Home9
Working hours:
Monday – Friday
:
8:00 AM – 5:00 PM
Saturday:
:
8:00 AM – 12:00 AM
Saturday afternoon, Sunday and Holidays: Closed
Please contact the Management Office on matters related to estate management such as renovation/
fitting-out, cleaning, security, landscape, pest control, and booking of common facilities.
1.8 Definitions
For the purpose of this Residents’ Guide, except for otherwise rules and regulations, the definitions
and capitalized terms shall have the same meaning and semantic concept stipulated in the Sales &
Purchase Agreement.
“Commonly Owned Sections” means the areas and equipment under common ownership and use
of the Apartment Building and the Other Sub-Phase in accordance with the law on residential
housing and as set forth in the Sales & Purchase Agreement.
“Apartment Owner” means the organisation or individual who lawfully owns the privately
owned area in the Apartment Building.
“Resident” means any Apartment Owner and his/her family members and/or other persons
expressly or impliedly authorized by the Apartment Owner to reside or use his Apartment.
“User” or “Tenant” means the organisation or individual who is lawfully using the privately
owned area in the Apartment Building.
“Guest” means any non-resident who is in the Apartment Building at the invitation of a Resident.
“Access Card” means card to be issued for Resident in order to access through the lift and the
door to the facilities located on level 2 and 5.
“Developer” means Empire City LLC. (or any other third party being the respective successor)
who has the rights and responsibilities as the developer of the Project.
“Management Representative” means the Developer, Empire City LLC., in the interim and the
Building Owners Committee (when it is formed) and includes any person or Agent appointed to
manage the Apartment Building.
“Building Owners Committee” or “BOC” means the committee established or to be established
to represent, and act for the benefit of the residents in connection with the use and management of
the Commonly Owned Sections and the Apartment Building.10
“Managing Agent” or “MA” means an entity to perform management and operation of the
Apartment Building after the Apartment Building has been completely constructed and put into
use.
“Management Office” or “MO” means the Managing Agent’s office located on ground floor of
T1A and the Management Agent’s onsite staff(s) directly in charge of operation, maintenance of
the Apartment Building and supervision of services for the project and Residents.
“Asset Management Department” or “CARE” means the asset management team of the Developer
stationed on site to take care of hand-over of the Apartment, defect rectification processes,
Residents initial settlement and other issues/disputes related to Developer–Customer relations.
“Annual General Meeting” or “AGM” means gathering of all Residents to discuss and make
decisions on important issues affecting the operation, maintenance, up keeping and overall
management of the Apartment Building.
“Resident’s application” means a platform where Residents can find any information or services
related to their Apartments which include:
–
Payment request;
–
Amenities booking;
–
Emergency procedures and announcement;
–
Request for support, answer queries
–
All form, documents, regulations related to the Building.11
SECTION 2 – RECREATIONAL FACILITIES
2.1 Recreational Facilities General Rules and Regulations
Linden Residences provides a range of recreational facilities for the exclusive use of the
Residents and their Guests. Care must be taken to ensure that they are not damaged or
subject to undue wear and tear. By the signing of their lease contracts, non-resident
Apartment Owners/ landlords are deemed to have assigned their rights to use the
recreational facilities to their tenants.
2.1.1 Only Residents with Access Cards may use or book recreational facilities.
2.1.2 Guests must be accompanied by a Resident host when using the recreational facilities and
all rules must be observed by both parties at all times. Residents shall observe and be
responsible for the good conduct and behavior of Guests at all times.
2.1.3 Children under the age of twelve (12) years must be accompanied by an adult who shall be
responsible for their safety and behavior.
2.1.4 All Residents and guests must dress properly while using the Apartment Building
recreational facilities.
2.1.5 Smoking and gambling within or surroundings the recreational facilities are prohibited.
2.1.6 Noise should be kept to minimum in order to not disturb the others sharing the recreational
facilities.
2.1.7 Footballing, roller skating, skateboarding or similar activities are not allowed in the
landscape areas, swimming pools, lobby, public halls and around the recreational facilities
to avoid causing any harm to other residents or damage the public property.
2.1.8 The recreational facilities are not permitted to use for political, religious, racial, illegal and
immoral activities.
2.1.9 Pets are not allowed in recreational facilities.
2.1.10 Residents are encouraged to behave politely as well as to avoid creating conflicts and
troubles to other residents while sharing the facilities.
2.1.11 Noise must be strictly controlled after 10 pm.
2.1.12 Residents shall be responsible for any damages caused by themselves or their Guests when
using the recreational facilities. The Management Office reserves the right to charge the
cost of repair or replacement to any residents found misusing or damaging the recreational
facilities equipment including the fittings in the recreational facilities. Any damages found
prior to the usage of the recreational facilities should be reported immediately to the
security officer or the Management Office.
2.1.13 The Management Office will not be responsible for any loss or damages to any personal
property, injury, or death arising from the use of these recreational facilities.
2.1.14 The Management Office reserves the right to close, limit or restrict access to the
recreational facilities for maintenance or for any other reasons as it deems necessary.12
2.1.15 The Management Office reserve the right to suspend any Residents or guests from using
recreational facilities if any Resident or guest disregards the rules and regulations
2.1.16 The Management Office reserves the right to change any rules or regulations or operating
hours of the recreational facilities as it deems necessary.
2.1.17 No littering is allowed. All litter must be deposited in designated refuse bins.
2.2 Recreational Facilities Booking Rules
While most recreational facilities are freely open to Residents and their Guests any time
for use, some require advance booking. Booking can be made in person at the Management
Office or via a Residents’ application.
2.2.1 Following recreational facilities need advance bookings: Multi-Function Room, BBQ,
Movie room, Entertainment room and Yoga room.
2.2.2 Bookings for Multi-Function Room and BBQ will only be confirmed upon submission of
the refundable cash deposit of VND1,000,000. The deposit will be refunded, free of
interest, after the event if the premises used are handed back in a clean and satisfactory
condition as determined by the Management. Cost of repairs and additional charges, if any,
would be deducted from the deposit and the balance would be refunded, free of interest, to
the Resident. However, if the cost of repairs and additional charges exceeds the amount
deposited, the Residents will have to pay the difference.
2.2.3 In addition, a registration fee of 100.000VND/hour is charged for using the Movie room
and Multi-function room, Entertainment room (minimum registration is 30 minutes and
maximum 3 hours).
2.2.4 All bookings are subjected to availability and on a first-come-first-served basis.
2.2.5 Block bookings are not permitted. All bookings are not transferable.
2.2.6 Booking can be made up to one (1) month in advance and limited to the maximum of one
(1) time per apartment per month.
2.2.7 To discourage frivolous bookings, Residents who fail to turn up after booking, without
making proper cancellation which shall be made in advance 24 hours, will be barred from
the booking of recreational facilities for one (1) month for the first offence, two (2) months
for the second offence and six (6) months for the third offence and above. The deposit will
be forfeited from the second violation.
2.2.8 The Management Office reserves the right to reject any application and revoke any
approval granted. The Management Office shall not be liable for any losses, damages or
expenses incurred arising from the rejection of the application or revocation of the
approval.
The Management Office reserves the right to forfeit or deduct part of the deposit if any of
the rules and regulations of recreational facilities herein are violated.13
2.3 Multi-Function Room
The Multi-Function Room is located at Level 1. Bookings should follow the above
mentioned Recreational Facilities Booking Rules
Opening hours: Daily (including Sundays and Public Holidays): from 6:00 am to 10:00 pm
2.3.1 The maximum number of Guests is limited to 30 persons.
2.3.2 The Multi-Function Room is to be used solely for its intended purpose(s) such as meetings,
birthday parties or any social gatherings. Political, religious, racial, gambling, illegal or
immoral activities are strictly prohibited. Commercial activities may be allowed subject to
prior written approval from the Management Office.
2.3.3 Simple decorations (such as hanging of balloons, banners, ribbons, etc.) are permitted but
care must be exercised not to damage the furniture and furnishing, walls, ceiling and things
that are easy to be taken off of the Multi-Function Room. All decorations must be removed
immediately after the session.
2.3.4 All equipment, furniture and/or approved items brought into the Multi-Function Room by
Residents must be removed immediately after session or within 24 hours thereof provided
that no booking has been made on the session/day. The Management Office reserves the
right to remove any or all such items after the period stipulated hereof, and the Management
shall be entitled to charge the costs, if any, of such removal to the Residents. The
Management Office shall not be liable for any losses or damages as a result of such
removal.
2.3.5 Live bands or mobile discos or any other form of audio/video equipment are not permitted
without written approval from the Management Office. Residents shall ensure that noise
level from the Multi-Function Room is maintained at a reasonable level.
2.3.6 Cooking is not allowed in Multi-Function room
2.3.7 Before and after use of each session, Residents shall report to the security officer for
inspection of the Multi-Function Room and its surrounding.
2.3.8 The Residents who place the reservation shall be responsible for the cleanliness of the room
and its surroundings. All waste or other refuse must be disposed into the bins.
2.3.9 The Management Office reserves the right to use the Multi-Function Room for official
matters
2.3.10 Swimwear is not allowed in Multi-Function room.
2.3.11 Please kindly turn off all the electrical devices after use.
2.3.12 The Management Office reserves the right to change any rules, regulations,
opening/closing time, restricts or prohibits the access to the facility for cleaning, repairing
and maintenance without prior notice.
2.4 Reading Lounge
2.4.1 Open daily from 6:00 am to 10:00 pm
2.4.2 Each Resident can invite up to two (2) Guests to use the Reading Lounge at one time,
subject to availability.14
2.4.3 Residents shall observe and be responsible for the good conduct and behaviour of Guests
at all times in the Reading Lounge.
2.4.4 No ball games, jogging or activities that would cause disturbance are allowed at all times.
Noise level should be kept low to avoid causing disturbance to others.
2.4.5 Alcohol and any smell emitting food are not permitted. No baby feeding, baby lulling, etc.
is allowed.
2.4.6 No sleeping in the Reading Lounge.
2.4.7 Residents must remove all brought in articles and refuse immediately after use.
2.4.8 All the furniture and furnishing placed and/or installed at the Reading Lounge has been
provided for the safe enjoyment, comfort and convenience of all Residents and therefore
shall not be damaged, removed or altered without the permission of the Management
Office.
2.4.9 Residents are responsible for their own personal property. Personal items should not be left
unattended.
2.4.10 Loud talking, shouting, whistling, singing and uncultured behaviors are prohibited,
whether in person or on a cell phone.
2.4.11 Seats in the Reading Lounge may not be reserved.
2.4.12 Residents are required to turn off the air-conditions and other electrical devices in the
facility after use.
2.5 Entertainment Room
2.5.1 Open daily from 6:00 am to 10:00 pm
2.5.2 The maximum number of Users is limited to 15 persons for each use.
2.5.3 Before and after each use, Residents shall report to the security officer for inspection of the
Entertainment room.
2.5.4 The Residents who place the reservation shall be responsible for the cleanliness of the room
and its surroundings. All waste or other refuse must be disposed into the bins.
2.5.5 All trash, discard items, food and unused items must be secured in a plastic bag and
disposed in a designed bin.
2.6 Lap Pool and Children’s Pool
The Lap Pool is located on level 2 and children’s pool is located on level 5.
2.6.1 There are no lifeguards in attendance. As such, all swimmers should exercise caution and
swim entirely at their own risk.
2.6.2 Open daily from 6:00 am to 10:00 pm.
2.6.3 Each Resident can invite up to two (2) Guests to use the facilities at one time, subject to
availability. Residents pay VND300,000/per guest/per time for non – residential used.
Guests must always be accompanied by Residents who are responsible for ensuring invited
Guests follow the rules and regulations.15
2.6.4 All Users must be appropriated attired and are advised to shower before entering the Pools
and dry after using the Pools to avoid dripping water onto the floor at tower lift lobbies and
lift floors.
2.6.5 Children under twelve (12) years old must use the designated Children’s Pool and be
accompanied by an adult supervisor, who shall be responsible for the safety and proper
behaviour of children using the Pools.
2.6.6 The swimmers are recommended to leave the pool when heavy rain and thunder occurs.
2.6.7 Any Users exhibiting cold or flu-like symptoms (or any other contagious conditions) may
be refused admittance to the Pools
2.6.8 The patients at risk of complications affecting health as recommended by doctors, who are
affected by alcohol or sedatives, the people with skin diseases, chronic diseases or
neurological diseases are recommended not using the Pools.
2.6.9 The following are NOT allowed in the Pools or its immediate vicinity (where applicable):
- Persons with bandage, open wounds, infection eye or infectious diseases;
- Smoking, spitting, spouting, nose-blowing or any other unhygienic behavior and/or
indecent acts;
- Pets;
- Push, run or other acts of disorderly;
- Surfboards, snorkeling and scuba – diving gear (i.e. masks, snorkels, flippers, diving
suits, etc.), glass masks or glass goggles, bulky inflatable toys and boats, and other
harmful objects i.e. hairpins, curlers or safety pins and glassware that may pose a hazard
to other users;
- Glass receptacles and/or other breakables or sharp objects;
- Ball sports, frisbee playing, roller-skating, cycling, skateboarding and other similar
activities;
- Diving, noisy activities, rough or dangerous play;
- Consuming food and drinking within two (2) meters from the edge of the Pools;
- Inappropriate swimming attire
- T-shirt and/or shorts in the Pools; and
- Footwear in the pools.
2.6.10 Professional swim coaches can use the pool for free training as long as it does not affect
the swimming activities of the Residents. Swimming lessons are private agreement
between swim coach and the Resident. General training classes are not permitted. Only
coaching for Residents of Linden Residences is allowed.
2.6.11 Lifebuoys are strictly for life-saving use only. The equipment around the Pools shall not
be used for any other purposes. No equipment or furniture shall be removed from the Pools.
2.6.12 Portable audio equipment may be used at the Pools provided that no disturbance or
annoyance is caused to other Residents.
2.6.13 Any incidents or unusual conducts must be reported to the Security officer or the 16
Management Office immediately.
2.7 Children’s Playground
The children’s playground is located on level 5.
2.7.1 Open daily from 6:00 am to 08:00 pm
2.7.2 The Children’s Playground and its equipment are most suitable for children under 12 years
old.
2.7.3 A maximum of two (2) children Guests (subject to change) are allowed and are strictly
prohibited from entering or using the Children’s Playground on their own.
2.7.4 Children using the equipment must be supervised by the parent or guardian, who shall be
responsible for their safety and behaviors.
2.7.5 No eating, drinking or feeding children in the playground area.
2.7.6 No horseplay (for example when children throw protective surfacing materials or jump
from playground equipment such as swings or great heights, etc.) is allowed. Noise level
should be kept low to avoid causing disturbance to others.
2.7.7 Any children exhibiting cold or flu-like symptoms (or any other contagious conditions)
may be refused admittance to the Children’s Playground.
2.7.8 Any object with sharp edges or those deemed to be harmful by the Management Office is
strictly prohibited at the Children’s Playground.
2.7.9 All the equipment placed and/or installed at the Children’s Playground has been provided
for the safe enjoyment, comfort and convenience of all Residents and therefore shall not
be damaged, removed or altered without the permission of the Management Office.
2.7.10 Do not play on a wet playset as it can lead to slips and falls. Do not stand on the swings
and always slide down slides with your feet first.
2.7.11 High-heeled shoes, sports shoes with cleats as such footwear could cause damages to the
playground surface shall be removed before entering the Children’s Playground.
2.7.12 The Management Office reserves the right to refuse admittance to any child if the number
of children exceeds the capacity of the facility or if persons or children using the facility
cause disturbance and display unfavorable behavior.
2.8 Barbecue Areas
There are 2 BBQ pits located on level 5 and need advance booking followed by a cash
deposit at the Management Office. Bookings should follow the above-mentioned
Recreational Facilities Booking Rules.
2.8.1 Open daily from Monday to Sunday
– From 10:00 am to 2:00 pm (day session)
– From 5:00 pm to 9:00 pm (evening session)
2.8.2 The maximum number of Users is limited to twenty (20) at all times.
2.8.3 Bookings can be made up to one (1) month in advance and are limited to a maximum of 17
two (2) sessions per Apartment per calendar month.
2.8.4 Residents are required to bring their charcoal, tongs and other necessary tools for using the
BBQ pits and grilling.
2.8.5 Residents shall report to a security officer for inspection of the BBQ and its surroundings
before and after the use of each session.
2.8.6 Residents shall be responsible for the good conduct and behaviour of all persons in the
BBQ and its surroundings.
2.8.7 Residents are requested not to utilize both the Pools and BBQ in the same period to respect
pool hygiene.
2.8.8 Highly flammable equipment and portable barbeque burners are not permitted.
2.8.9 After use, Residents should ensure that charcoal is completely extinguished, and leftover
food is disposed of properly.
2.8.10 Permission must be obtained from the Management Office prior to the hiring of additional
tables and chairs to be used at the BBQ.
2.8.11 No additional decorative lights, no stage setup, no live music, no extra Audio/lighting
equipment, no camping or tents… are allowed unless a written consent by Management
Office is obtained.
2.9 Gymnasium
The Gymnasium is located on level 1 and is equipped with a range of fitness equipment.
2.9.1 Open daily from 5:00 am to 10:00 pm
2.9.2 The Gymnasium is the exclusive use of Residents and no Guests are allowed.
2.9.3 Users must use appropriate footwear, attire, are advised to have their own towel when using
the Gymnasium.
2.9.4 Eating, alcoholic drinks and smoking are strictly prohibited.
2.9.5 Only water and food specialized for sport activities are allowed
2.9.6 All equipment is to be returned to their respective positions after use. No equipment is to
be removed from the Gymnasium.
2.9.7 To prevent anyone from hogging any equipment, a time limit for use of each equipment
may be imposed when it becomes necessary.
2.9.8 Group coaching in the Gymnasium is not permitted unless written approval is obtained
from the Management Office.
2.9.9 Residents are advised to seek medical advice or assessment before starting on an exercise
program. Elderly Residents or those with medical problems should exercise caution when
using the equipment.
2.9.10 Children under 12 years old are not allowed in the Gymnasium unless accompanied by a
professional trainer.
2.9.11 Smoking is not allowed inside and around the Gymnasium.
2.9.12 Inside the Gymnasium, the Management Office plays music dedicated to sports and
physical training activities, noise level should be kept low to avoid causing disturbance to 18
others.
2.9.13 The Management Office is not responsible for any risk that associated with usage of
Gymnasium’s equipment.
2.9.14 Users are responsible if causing any damage to the Gymnasium’s equipment.
2.10 Yoga Deck
The Yoga Deck is located on level 1. Group of users need advance registration.
Open daily from 5:00 am to 10:00 pm.
2.10.1 Individual practitioners are encouraged to join the group for better utilization of the facility.
2.10.2 Users are to be appropriately attired.
2.10.3 No smoking, alcoholic drinks or eating is permitted.
2.10.4 Residents must vacate the court when the session ends.
2.10.5 Any activities that would cause disturbance to others are not allowed at all times.
2.10.6 The private trainers need advance registration on Residents’ application.
2.11 Outdoor Fitness Station
The Outdoor Fitness Station is located on level 5.
2.11.1 Open daily from 6:00 am to 10:00 pm
2.11.2 Users are advised to do warm-up exercises before using the Outdoor Fitness Station’s
equipment.
2.11.3 The instructions at every individual station serve as a guide for person of average fitness.
Please vary these to suit your needs accordingly.
2.11.4 Please show consideration for others who are waiting to use the same equipment.
2.11.5 The area must be kept in a clean and tidy condition during and after use.
2.11.6 Children under twelve (12) years old are allowed to use the equipment only under
accompany and supervision of an adult.
2.12 Movie Room
2.12.1 Open daily from 6:00 am to 10:00 pm.
2.12.2 The maximum number of Users is limited to ten (10) at all times.
2.12.3 Swimwear is not allowed in the Movie Room.
2.12.4 Drinking alcohol and heavy smell food are not allowed.
2.12.5 Turn off all electrical devices after use.
2.12.6 The Management Office will inspect if there is any damage to the Movie Room after used.
Any arising cost for cleaning and damage repairation is paid by the Residents.
2.12.7 The Management Office reserves the right to change any rules, regulations,
opening/closing time, restricts or prohibits the access to the facility for cleaning, repairing
and maintenance without prior notice.19
2.13 Others Amenities
2.13.1 Only Residents and their Guests are permitted to use the facility.
2.13.2 No ball games, jogging or activities that would cause disturbance are allowed at all times.
2.13.3 Residents using the facility either early in the morning or late at night shall refrain from
causing disturbance to other Residents.
2.13.4 The Management Office shall not be liable for any mishap, injury or loss sustained by
Residents and their Guests, however caused, arising from the use of this facility.
2.13.5 The area must be kept clean and tidy while using and after use.20
SECTION 3 – APARTMENT BUILDING SYSTEM USAGE
AND SERVICE GUIDELINES
3.1 Card Access System
Access Card allows access through the lifts, pedestrian gates, Gymnasium, Residents
Lounge and doors to the facilities on Level 1 and 5.
3.1.1 Each Apartment shall be entitled to the initial issuance of Access Card free of charge and
will be allocated depending on the apartment type as in the table below:
Apartment Type
Initial issue of Access
Cards
1-Bedroom
2
2- Bedroom
3
3- Bedroom
4
Penthouse
6
3.1.2 When the Apartment is sold/ leased out, it is the responsibility of the Apartment Owner to
hand over all Access Cards to the new Apartment Owners/ Tenants.
3.1.3 All lost or damaged Access Cards must be reported immediately to the Management
Office. To replace a lost or damaged Access Card, Residents must register for a
replacement card at a cost of 150,000 VND.
3.1.4 Additional Access Cards (maximum of 2 cards per unit) will be issued on a case-by-case
basis at the discretion of the Management and is subject to an administrative charge of
VND150,000 per Access Card.
3.1.5 Supplementary cards for maids and drivers can be registered at the Management Office
and only be used to enter the lifts to the corresponding floor of Apartment (not possible for
entering the recreational facilities). These cards need to be returned to the Management
Office when the maids/drivers stop working for the Residents. The administrative fee for
each supplementary card is VND150,000.
3.1.6 The above-mentioned charge is subject to revision as and when the Management deems
necessary.
3.1.7 For lift access to the floor level of Apartment, Residents need to flash their Access Card at
the reader located inside the lift car, and then press the floor button corresponding to the 21
floor where his/her Apartment is located. The lift will then bring the Resident to the specific
floor.
3.1.8 For entry to Gymnasium, Residents Lounge or at doors to facilities on Level 1 and 5,
Residents need to flash their Access Card at the reader located next to the door. For exit,
simply press the exit button located near the door.
3.1.9 For entry the pedestrian gates, Residents need to flash their Access Card at the reader
located at these gates/ doors. The door will unlock and then pull/push to enter or exit. The
gate will close and lock automatically.
3.1.10 For security purposes, the security officer shall not be allowed to tap the access card at lifts
and doors without proper registration by the Residents or/and Visitors.
3.1.11 The registration of Access Card needs to have confirmation of Apartment Owners and
Apartment Owners can also request to deactivate any access card of their Apartment to
ensure safety.
3.2 Video Intercom System
3.2.1 Guardhouse/ Receptionist Counter/ Management Office.
Audio Intercom located at the Reception Counter or Management Office is for
Management Agent to receive calls from the Apartment in any necessary case or to
make calls to Residents for verification purposes.
3.2.2 Lift Lobbies (Basement, Ground Floor, Facilities Level)
- The Visitor Call Panels (VCP), which are located in the lift lobbies of ground floor are
for Guests/Residents to call the Apartment.
- Residents may refer to the operational manuals which are located near the VCP for
further instruction on the use of the intercom system.
3.2.3 Apartment
- Video Intercom is located next to the main door of Apartment and is used to receive
calls from the VCP at the lift lobbies, Guardhouse(s) or the Management Office.
- When there is a call from the VCP, Video Intercom in apartment will ring.
Communication will be started when the Resident activate the device. If the Guest can
be allowed access, press the “Bell” button on the intercom screen to send the lift to the
waiting Guest. When the Guest enters, he/she must press the corresponding apartment
floor number he/she is visiting.
- Please do not relocate the VCP. Residents will be full responsibility for any damage to
the system occurring due to any changes of its position without the Management
Office’s approval.
- Resident can also register to use facial recognition for accessing Apartment Building 22
instead of using the access card.
3.3 Fire Alarm System
The Apartment Building is equipped with integrated fire alarm system in all public
areas and area/ room inside the Apartment. In order to avoid false alarm, please do not
smoke, cook that cause great volume of smoke, light a fire in the public areas as well
as in the Apartment.
Note: To ensure fire safety at all times, please do not change or disable the fire alarm
system in any way.
3.4 Vehicle Barrier System
3.4.1 For Car
- Upon application, each apartment will be issued 1 free car transponder depending
on the parking space and on a first-come, first-served basis.
- This car transponder will signal to lift the barriers at the main gate and the ramp.
- Please keep the car transponder carefully, do not damage the card as this may affect
its operation.
- All lost or damaged cards must be reported immediately to the Management Office.
To replace a lost or damaged card, it is necessary to write the declaration of loss or
damage card and an issue fee of 200,000 VND /card. This charge is subject to
change when its deem necessary.
The car transponder is not transferable except when the Apartment is sold or
tenanted out. It is the responsibility of the Apartment Owner to return the old card
to the Management.
3.4.2 For Motorcycle
- Residents can integrate their Access Card with motorcycle parking card and each
card is only identified for one motorcycle.
- For motorcycles, riders with the valid Parking Card will need to flash their card at
the card reader to raise the barriers for entry or exit.
3.4.3 Entrance
- There are one (1) main gates that are reserved for Residents (Gate 1)
- When a Resident’s car with the valid parking card approaches the Gate 1 or ramp,
the card sensors will automatically activate to raise the barriers.
3.4.4 Exit
- For Residents’ vehicles at Gate 1, the exit barriers will automatically raise upon the 23
signal from the valid car parking card and for motorcycles/bicycles after flashing
the card at the card reader.
- The exit barrier at the main entrance is controlled by the guard when vehicles
approach the exit.
3.5 Lift Usage Guidelines
There are ten (10) passenger lifts, four (4) cargo lifts and one (1) refuse lift in the Apartment
Building.
3.5.1 Children under 8 years old must be accompanied by parents or supervising adults who
shall be responsible for their safety and proper behavior.
3.5.2 Lifts should not be overloaded.
3.5.3 Please observe the loading capacity and pay attention not to let the hard objects hit
against or damage the decorations of the lift.
3.5.4 In case of fire, do not use the lift.
3.5.5 Smoking is strictly prohibited in the lift.
3.5.6 When trapped in the lift, you should not panic or attempt to open the lift door yourself.
Press the alarm bell button immediately. Keep calm and wait for security personnel to
rescue.
3.5.7 Do not kick the lift door, strike the lift door with your hands or crash a cart or cargoes
against the lift door.
3.5.8 Do not lean against the lift door or the door frames to avoid getting your fingers or any
part of your body caught when the lift door opens/closes.
3.5.9 Do not force your way into the lift when it is fully loaded or when its overloading signal
is sounding.
3.5.10 Do not stand right in front of the lift door, please stand aside and waiting for the
passenger inside step out of the lift before you enter.
3.5.11 To avoid accidents, do not force open the lift door or the emergency exit on the top of
the lift car, not press lift buttons mischievously.
3.5.12 To avoid affecting the normal operation of the lift, damage interiors of the lift, do not
climb on the handrails or play or jump inside the lift, nor press the lift buttons with any
hard object.
3.5.13 Do not affix stickers, make graffiti or cause damage to the lift or the lens of the CCTV.
SECTION 4- APARTMENT BUILDING SERVICES
4.1 Front Desk
With the aim of meeting all of the Residents daily needs, we have specially arranged
reception counter located at lobby of each tower where receptionist or professional 24
security staff will always ready to answer or solve any questions of yours such as
Moving / Forms / Request.
Front desk will arrange employees to work from 08:00 AM to 05:00 PM seven days per
week (including public holidays).
Residents can pre-register for property storage through the Resident Management
Software. Note: The receptionist does not pay on behalf of residents and does not check
the goods upon receipt.
4.2 Security
To ensure a certain level of security, we need the cooperation of Residents in compliance
with the security process and safety procedures. As a result, it will be easier to monitor and
evaluate security services and make adjustments as needed.
Staff and security systems are provided 24/7 to ensure the maximum safety of Residents.
Please note that security services and protection at the Apartment Building DO NOT
GUARANTEE absolute safety for the property, Residents and their families as well as
guests. It is the Residents’ responsibility to ensure their own safety.
Developer/Management Office is not responsible for any damages, vandalism or incidents
that occur within the Apartment Building
Residents should always be vigilance and immediately report to the Management Company
any suspicious behavior.
4.3 Cleaning
4.3.1 Refuse Collection
Refuse collection is done daily at every floor of the designated area. All Residents must
abide by the Apartment Building regulations regarding refuse disposal.
4.3.2 Exterior Cleaning
Management Office will conduct periodic cleaning for exterior facade of the Apartment
Building including all glass windows. We may have to use the roof, terrace of Residents’
Apartments to perform the service.
Management Office will send a written notice in advance and arrange time in case of
cleaning that should be carried out inside or requires access to Resident’s Apartment. For
the purposes of security, all appointed contractors will have to wear valid working card and
be accompanied by Management Agent. 25
4.3.3 Cleaning in public area
Management Office shall appoint a professional contractor to conduct daily and periodic
cleaning service in Commonly Owned Sections of the Apartment Building.
4.3.4 Sewage system cleaning
All pipes, water drainage of Commonly Owned Sections will be inspected and cleaned
regularly.
4.4 Pest Control
To ensure a safe living environment, Management Office will appoint a professional
contractor to provide pest control services periodically in Commonly Owned Sections. If
Residents want to use pest control service inside your Apartment, please contact the
Management Office for more details.
4.5 Landscaping
Every effort will be implemented by the Management Office to ensure a clean environment
with green landscape and fresh colors in the Commonly Owned Sections. Besides, we call
on the cooperation of the Residents in preserving and protecting the greenery and flowers
in the Apartment Building.
4.6 Telephone, Cable TV and Internet
Residents can choose the service providers of their choice. The Management has prepared
information of some mobile network operators for residents to refer:
Hotline Viettel: 1800 8168
Hotline VNPT (for mobile): 1800 1091
Hotline VNPT (for internet): 1800 1166
Hotline FPT: 1900 6600
Residents can directly contact and sign the contract with the service providers and provide
the information to Management Office for assistance when necessary.
Residents take all responsibilities about charges of connection such as telephone, cable TV
and internet as well as fee of such services every month. 26
All Residents are strongly advised not to shift their TV/internet points as poor workmanship
and/or knowledge of the system by their selected electrical contractor may result in poor
television reception or poor internet signal.
4.7 Electricity
Electrical standards for Apartments is 220V/ 1 phase.
For your safety, do not cause electricity overload and should replace the wire or power
socket that show any signs of damage. All electrical installation work must be done by
technical staff
Thu thiem Power Company will read the electricity meter on monthly basis and send
electricity bill directly to Residents.
Thu Thiem Power Company is the only organization reserves the right to stop supplying
electricity to the Apartment in the event that the Residents do not fulfill the obligation to
pay electricity bills in accordance with the current laws and the Management Office does
not have the right to intervene.
Residents decide and take responsibility for the electrical connections as well as the
associated costs and monthly service fee.
Residents please contact Management Office for instruction on the procedures to transfer
meter name on Electricity Contract from Developer’s name to Apartment Owner’s.
4.8 Water
Water meters are installed for each Apartment, and technician of the Apartment Building
will read the meter from 20th to 25th every month.
Connection of water pipe for washing machine and any repair for water pipe need to be
done by a professional contractor.
SECTION 5 – APARTMENT BUILDING RULES 27
5.1 Moving in / out
5.1.1 An Apartment Owner or Resident who is moving in/ out of the Apartment Building must
register on the Resident’s application at least 24 hours in advance for approval from the
Management Office.
5.1.2 The maximum height of tunnel B1 is 2m2, tunnel B2 is 2m1
5.1.3 An Apartment Owner registers information on the Resident’s application for the Tenant in
case the Tenant wishes to move his / her property into the Apartment Building, in case of
moving out of the Apartment Building, also register similar to Residential Management
Software.
5.1.4 An Apartment Owner or Resident or the company providing house moving service shall
place a security deposit of VND5,000,000 to the Management Office or the deposit can be
determined at the time of registration of the transfer.
Upon approval, an Apartment Owner or the Resident shall ensure that moving in/ out are
kept within the following stipulated periods:
Day
Hour
Seven days a week
9.00am to 5.00pm (Including Sunday and Holidays)
5.1.5 All movers are to report to the security guardhouse before the commencement of any work.
All personnel such as workers/contractors/delivery staffs are required to exchange their ID
for an temporary access pass before entry and return to get your ID back. Any damage or
misplacement of the access pass is subject to a replacement cost of VND100,000.
5.1.6 All movers have to carry out a prior survey to see if there are any problems.
5.1.7 Where an Apartment Owner or the Resident requires the use of lifts for transportation,
he/she shall ensure that the lift interior and other areas along the transportation route are
adequately protected.
5.1.8 Mover’s vehicles must not obstruct other vehicles when stationed temporarily within the
Apartment Building to carry out loading/unloading. Container trucks are not allowed in the
Apartment Building.
5.1.9 Residents shall ensure that the moving will not in any way cause any nuisance to other
Residents.
5.1.10 Residents are responsible for all the conduct, behavior of the movers and ensure that they
do not affect other Residents when they work in the Apartment Building.
5.1.11 All movers shall display the temporary access pass at all times within the Apartment
Building.
5.1.12 All movers shall not be allowed to use public toilets, but must use the toilets in the subject
Apartment they are servicing.
5.1.13 Any mover who violates the rules will be required to leave the Apartment Building
immediately and be barred from the future entry.28
5.1.14 All refuse and packaging materials must be removed from the Apartment Building upon
completion of work.
5.1.15 Prior to completing transportation, the Apartment Owner or Resident shall inform the
Management Office and joint inspection of the lift lobby/ Commonly Owned Sections will
be carried out
5.1.16 The Management Office will refund the deposit of VND5,000,000 free of interest if:
- Rules and Regulations have fully been complied with during the moving process;
- No damage has been caused to the Commonly Owned Sections;
- All unwanted items or carton boxes have been properly disposed of;
- Otherwise, an appropriate deduction shall be made from the deposit. If the deposit is
insufficient to cover the full cost incurred, the Apartment Owner or Resident is
responsible to cover the deficit.
5.1.17 Only the designated lift(s) (cargo/service lift) may be used during the moving process.
5.1.18 No moving should be performed via the Reception lobbies to avoid affecting the aesthetics
of Apartment Building.
5.1.19 An Apartment Owner or Resident and their movers must be aware of the 2.2 meters height
limit of the basement. The Apartment Owner or Resident and their movers, with vans,
trucks etc. are advised to follow the traffic signs in the Apartment Building.
5.1.20 The Management reserves the right to refuse those approved registrations for carriage or
cancel approved carriage on the grounds that the cargo is bulky, does not carry lift and is
unsafe for Apartment Building. The Management are not responsible for any loss, damage
or expenses arising out of refusing or canceling the above consent.
5.2 Vehicle Parking
The residents’ vehicle parking lots are located at floors 1,2,3,4, B1, B2
5.2.1 Logistics and parking in the vehicle parking of the Apartment Building for all vehicles
will be at the discretion of the Management and subject to the rules and regulations
established by the Management from time to time.
5.2.2 Residents must register their vehicle on the Resident’s application with the relevant
proof of ownership. For Tenants, the Apartment Owner will make a declaration on the
Resident’s application. Parking reservation approval will be at the discretion of the
Management Office and is subject to Parking availability on a first-come-first-service
basis.
5.2.3 The car transponder and motorbike parking card are not transferable. When the Apartment
is sold or tenanted out, it is the responsibility of the Apartment Owner to hand over the
transponder to the Management Office for new registration.
5.2.4 A fee of VND200,000 per car transponder and VND150,000 per motorbike parking card
will be charged for the replacement of damaged or lost cards. This charge is subject to
revision if and when the Management deems necessary.29
5.2.5 The Management reserves the right to impose charges on the Guests for the parking of their
vehicles within the vehicle parking of Apartment Building as it deems necessary.
5.2.6 The height limit of the Basement Parking Lot entrance is 2.2 meters.
5.2.7 Two tons and above vehicles are not allowed in the vehicle parking. Heavy vehicles
such as cranes, road tankers, containers, trailers etc. will not be allowed to park in the
vehicle parking in the Apartment Building without prior written approval from the
Management.
5.2.8 Repair or servicing of cars, storage or repair works by the Residents or their Guests are
not permitted in the car park or anywhere in the Commonly Owned Sections.
5.2.9 Drivers are to follow the directions and park under the instruction of the security officer.
Observe and abide signage, directional arrows, traffic lines, lights and speed limit.
5.2.10 No vehicle should be parked indiscriminately along the driveways or at any non-designated
areas (e.g. in front of switch room and lift lobby, etc.) or across two lots.
5.2.11 Guest’s vehicles are allowed to park overnight at the Apartment Building subjects to
available parking lots and pay the parking fee as prescribed from the Management Office.
5.2.12 The Management Office shall have the right and may at its absolute discretion immobilize,
by use of wheel-clamps or remove, by use of tow trucks, any vehicle found parked within
non-designated areas or any vehicle found parked in an indiscriminate or inconsiderate
manner within the car park whose cost shall be borne by offending vehicle’s owner/driver.
The Management Office shall not be responsible for any loss or damage howsoever caused
to the vehicle which has been wheel-clamped/ removed or the contents therein.
5.2.13 The Management shall have the right to amend, add or delete any rules at any time as
it deems fit, to regulate the use of the parking and parking of vehicles.
5.2.14 All vehicles parked within the Apartment Building are at the sole risk of the vehicle
owners, users, Residents and/or Guests. The Management Office shall not be
responsible for any loss, damage, injuries, accident or any misdemeanor howsoever
caused to the vehicles and/or their contents while parked at the Apartment Building. As
such, Apartment Owners or Residents are strongly recommended to take out
comprehensive insurance for their vehicles.
5.2.15 The Management Office only provides parking area for bicycle but will not issue
Parking Card. Residents/ Guests will be responsible for their own bicycle. Since the
provided bicycle parking area is Commonly Owned Section, Residents/ Guests are not
allowed to use bicycle parking area as storage for unused/ broken bicycle. The
Management reserve the right to remove any bicycle that is proven to be unused and
left in parking area for a long time.
5.2.16 Stop at the entrance / exit / checkpoint for the security guard to check and guide, show
your vehicle’s identification or personal identification when requested.
5.2.17 Immediately inform to security or Management Office of loss of parking card.
5.2.18 Comply with all signs, signage, lane direction arrows and instructions of security
guards, do not reverse or reverse drive, speed limit is 5km/h.30
5.2.19 Park the vehicle in the designed area and follow the instructions of security guard;
vehicle must always be locked safely (motorcycle / electric bicycle neck lock is not
locked); cars must keep their heads out of the aisle; The vehicle owner is solely
responsible for the personal belongings (helmets, glasses …), and valuables (money,
belongings …) in the vehicle.
5.2.20 Compliance with regulations on Fire Protection; Do not transport or store hazardous or
flammable chemicals and materials in the parking area.
5.2.21 Maintain general hygiene and quietness in the parking area
5.2.22 Do not use horns, high beam headlights or gas torches (except in emergency or when
absolutely necessary)
5.2.23 No smoking, litter / wastewater, gathering, drinking, gambling, bathing / defecating,
stopping engine engine, washing vehicle, repairing or replacing vehicle parts, making
noise or excess noise regulated level, sleep or stay in the parking area or use the parking
space for other purposes, sleeping or staying in the parking area or using the parking
space for other purposes;
5.2.24 The driver must ensure the vehicle is of legal origin, take full responsibility and
compensate for any damage caused by his fault or negligence to the building, people or
property. others; All liability and obligations arising from the driver’s violation, if not
remedied by this person, compensation will be transferred to the vehicle owner in
accordance with the law.
5.2.25 The Management Office has the right to relocate the vehicles that are parked at the
wrong place without prior notice, the cost of relocation will be paid by the vehicle
owner
5.2.26 The Management Office can suspend new parking registration, if parking space is full.
5.3 Refuse Disposal
5.3.1 Loose or wet kitchen waste should be sealed in plastic bags before disposing into the
trash bins
5.3.2 Any bulky refuse, old newspapers, plastic bottles, used paper cartons, unwanted
clothing and breakable items such as glass bottles, etc., should be properly bagged and
placed separately for recycling purposes.
5.3.3 Residents should arrange for unwanted furniture or bulky items to be disposed of out
of the Apartment Building at Resident’s own cost.
5.3.4 Flammable items, wet cement and other adhesive materials are not permitted to be
thrown into the floor drain in the garbage room. Offenders of such act shall be liable
for the cost of replacement or repair to the damages caused to the drainage system.
5.3.5 Residents shall not throw rubbish, rags or other refuse or permit the same to be thrown
into sinks, lavatory cisterns or water or soil pipes in the Apartment Building or
Apartment.
5.3.6 Throwing of waste items out of windows or over the balcony is strictly forbidden as it 31
could cause danger to passers-by, resulting in serious injuries, even death. Anyone
found doing so is subject to heavy fines or face prosecution by the authority.
5.4 Pets
Breeding livestock and poultry in the Apartment which causes disturbance to other
Residents and affects the aesthetics and living environment of the Apartment Building is
not allowed. In order to ensure safety, hygiene and good image for residential area, while
still satisfying the needs and hobbies for having pets of the Residents, all pet owners shall
observe the following rules, failing which they shall be obliged to remove their pets from
the Apartment Building upon notice given by the Management Office.
5.4.1 Register your pets and ensure your pets are fully vaccinated with proof at the Management
Office immediately upon move-in.
5.4.2 Only household pets may be kept by Residents within their Apartment. Livestock, poultry
and other non-household pets shall not be allowed in the Apartment Building and the
Apartment.
5.4.3 Residents will make a deposit of: VND5,000,000 (Five million VND)/ one pet, when
registering a pet. The deposit will be used to ensure that the apartment strickly abides by
by Apartment Building rules when raising pets. The Management Office will be able to
use the above money for the purpose of requesting handling of related violations.
5.4.4 Household pets that cause nuisance or unreasonable disturbance to the other Residents shall
be promptly removed from the Apartment Building upon notice given by the Management
Office. Note the following listed aggressive dog breeds are not allowed in the inclusive
apartment building:32
| Dog’s name | Pictures |
| AMERICAN BULL DOG |  |
| BANDOG |  |
| NEAPOLITAN MASTIFF |  |
| WOLFDOG |  |
| BOERBOEL |  |
| DOGO ARGENTINO |  |
| PRESA CANARIO |  |
| FILA BRASILEIRO |  |
| JAPANESE TOSA INU |  |
| AMERICAN PIT BULL TERRIER |  |
5.4.5 Pets shall not be allowed in or about the recreational facilities. Dogs/cats must be kept in
restraint and muzzled when taken out of the Apartment.
5.4.6 Pets must travel by cargo/service lift(s) when coming up and down the Apartments.
5.4.7 It is the responsibility of the pet owners to ensure that pet droppings are promptly,
hygienically and suitably disposed of.
5.4.8 Size limitation for pets: maximum weight: 25 kg, maximum height: 60 cm
If the Residents fail to remove their pets as requested by the Management Office, the
Management Office shall impose further measures: stop supplying utilities & services such
as Access Card, parking service, water pumping service, etc. or limit the use of certain
Commonly Owned Sections or/and recreational facilities.
5.5 Letterbox
Each Apartment is provided a letterbox which is located on the main lobby of each tower.
The followings should be adhered when using the letterbox.
5.5.1 Involuntary distribution of leaflets, advertisement letters, flyers, junk mails to the letterbox
of the other Residents is not allowed unless prior approval is obtained from the
Management Office
5.5.2 Display any stickers, signs, personal names on the letterbox rather than its original design
is not allowed. The Management Office reserves the right to remove such items as
mentioned above and residents are responsible for all costs associated with the removal of
such items.
5.5.3 Residents are responsible to check and collect the letters regularly to prevent the letterbox
from being full.
5.5.4 Residents are fully liable and responsible to ensure that their letterbox is properly secured
and locked. Residents are responsible for the lost, missing or damaged keys of their
letterbox. Valuable items should not be left in any letterbox.
5.5.5 Residents are responsible for fixing their letterbox that is damaged, replacing new lock at
their own cost. If the letterbox is found damaged, opened, etc. or displayed poor aesthetic
look, the Management will have it fixed or replace and the cost will be charged back to the
letterbox owner.35
5.5.6 In order to maintain the aesthetics of Apartment Building, the replaced locks must be the
same look as the original one.
5.5.7 Residents are required to hand over all keys of their letterbox to the new Apartment
Owners/Tenants when the Apartment is either sold or leased
5.6 Declaration of Temporary Residence
5.6.1 All Residents need to complete the residence registration with local authority. Please
contact the Management Office for instruction.
5.6.2 Please send proper form for announcement to the Management Office at least 01 (one)
month in advance in case of change in Apartment Owners/Tenants for better management
and assistance. Apartment Owner should contact Management Office to ensure all
outstanding/unpaid fees need to be paid before such change.
5.7 Guests Registration
5.7.1 To ensure security, the owner should register guest’s information in the management
application prior 24h. Residents kindly inform this rules to their guests for the safety of
the Apartment Building.
5.7.2 All Guests staying overnight must be registered with the local police.
5.7.3 For reasons of security, Management Office has the right to refuse any guests into the
Apartment Building from those who do not comply with the building rules, intentionally
disturb or use prohibited substances.
5.8 Fees
5.8.1 Management fee
Management Fee is required to be paid according to Apartment sales agreement. Please
pay within the first 05 (five) days from the issuance of the management fee notice.
For Resident’s convenience, we recommend payment by bank transfer or via Residents’
application. Details for the bank account are announced on apartment handover date, and
you will be informed there is change.
However, if Residents would like to pay by cash, please contact the Management Office.
The late payment rate shall be applied as stipulated in the Apartment sales agreement. This
payment penalty will be added to the Apartment Building operation budget.
The Management Office will not be responsible for any bank charges or deductions for
electronic money transferring to accounts of the Management Office.36
Parking fees for vehicles as followings:
No Items
Monthly Parking Fee
(VAT exclusive)
1
The first car
2,000,000 VND/month
2
The second car
(subject to availability and one-month term)
2,500,000 VND/month
3
Motorbike
220,000 VND/month
- The parking fee is payable every one (1) calendar months in advance on a first-come-first
served basis. The second car which subjects to availability and will be on a monthly
application basis
- Parking fees are subject to changes, with one-month notice, based on market condition or
the CPI.
- A half-month parking fee will be charged if Residents cancel before the 15th of the month,
a one-month fee will be charged if cancel after the 15th.
5.8.2 Water fee
Monthly water bill will be sent to Residents at the end of each month or via Resident’s
application. Please pay within the first 05 (five) days of the following month. The
Management will apply the late payment rate of 0.05% per day for the total due amount
counting from day 6th until the balance is settled. This payment penalty will be added to
the Apartment Building operation budget.
The Management Office will not be responsible for any bank charges or deductions for
electronic money transferring to accounts of the Management Office.
5.9 Customary Rites
Customary or traditional rites (e.g. funeral wakes) cannot be held at Commonly Owned
Sections of the Apartment Building.37
SECTION 6 – GUIDELINES ON COMMUNAL LIVING
All Residents shall have the right to use and/or enjoy the Commonly Owned Sections of
the Apartment Building. Residents will be able to enjoy the recreational facilities and
tranquil vibrancy of … by observing and practicing basic social etiquettes. Following rules
and regulations are not so much as to regulate the social behavior of the Residents but
rather as a gentle reminder to all that living in a condominium requires some kind of
thoughts for others.
6.1 Use of Commonly Owned Sections
6.1.1 No dogs, cats, birds or any livestock, poultry shall be allowed in the recreational facilities.
6.1.2 Do not install any additional television antenna, air-conditioner, compressor or other
equipment or at the rooftop, any other part of the Apartment Building, balcony, planter
box, veranda, roof terrace and/or any external part of the Apartments without prior written
approval from the Management.
6.1.3 Do not cause obstruction, store, leave or discard any articles, personal belongings in any
part of the staircase, walkway, pavement, entrance, corridor, lobby, stairway, passageways,
lift lobby fire escape or other Commonly Owned Sections or permit the placing or parking
of bicycles and other wheeled vehicles which may obstruct the Apartment Building.
6.1.4 The fire door leading to the staircase is a one-way door. Do not use it other than for its
intended purpose – Emergency Evacuation.
6.1.5 Do not vandalize and/or cause damage to lifts, lobbies, common corridors, staircases, walls,
pedestrian–ways and/or any other common property in the Apartment Building.
6.1.6 Do not damage the turf area, flower beds, trees, footpaths, drains or any part of the
Apartment Building by vehicles, machines, tools or objects of any description.
6.1.7 Do not cook or engage in any food preparation activities in the Commonly Owned Sections
of the Apartment Building.
6.1.8 Do not hang any washing, clothing or another article at the Commonly Owned Sections
and/or external part of Apartments, thereby affecting the aesthetics of the Apartment
Building.
6.1.9 Do not make undue noise which will interfere with the peaceful enjoyment of others in any
Apartments or on Commonly Owned Sections. Noise must be kept to a minimum according
to the noise standards of the Apartment Building according to Vietnamese law (from 6:00
to 21:00: below 70dBA; from 21:00 to 6:00: below 55dBA). Do not play loud music,
especially after 22 pm. Do not pull tables or chairs or let children run or jump on the floor.
If Residents fail to comply with this provision, the Management Office will take the noise
level measurement and apply the enforcement measures outlined in this Residents
Handbook or contact local Police to implement other sanctions.
6.1.10 Do not permit any persons to act or behave in his Apartment or Commonly Owned Sections 38
so as may be, or become, a nuisance or a cause of annoyance to any other Residents of the
Apartment Building.
6.1.11 Do not use languages or behave in a manner likely to cause offence or embarrassment to
others using Commonly Owned Sections.
6.1.12 Do not mark, paint, drive nails or screws or otherwise damage or vandalize any structure
that forms part of Commonly Owned Sections.
6.1.13 Do not sound car horns in a manner likely to cause disturbance or annoyance to others.
6.1.14 Do not affix or erect any shade, blind, awning, grill or other covering or enclosure or the
like to common lobbies
6.1.15 Do not install any external sign, signboard, notice, advertisement, flag, banner, pole, cage,
shade, or other projection of structure whatsoever extending outside the exterior of the
Apartment Building or on any part of Commonly Owned Sections, or the doors, windows,
or on the external walls of any Apartment.
6.1.16 Do not paint the exterior of the Apartment Building or any part of Commonly Owned
Sections or alter the façade or external appearance of the Apartment Building.
6.1.17 Do not lock the doors or entrances of any roof or flat roof of the Apartment Building which
have access to any part of the Commonly Owned Sections.
6.1.18 Where the Apartment is a penthouse, do not erect any unauthorized structure, temporary
or permanent, upon any part of Commonly Owned Sections without the prior written
approval of the Management.
6.1.19 Do not hold any funeral service and/or wake within the Commonly Owned Sections and/or
recreational facilities.
6.1.20 Residents are not allowed to install or perform repairs to the network system connecting
from the central electrical room to any area in the Apartment Building
6.1.21 All public corridors and elevators in public areas are equipped with sufficient lights. To
maintain the aesthetic of the Apartment Building, Residents are not allowed to install
additional lights in the public corridor.
6.2 Use of Apartment
6.2.1 Permit the Management Office at all reasonable times and on reasonable notice being given
(except in case of emergency when no notice is required) to enter the Apartment for the
purpose of:
- Inspecting the Apartment
- Maintaining, repairing or renewing sewers, pipes, wires, cables and ducts used or capable
of being used in connection with the enjoyment of any other Apartments or Commonly
Owned Sections
- Maintaining, repairing or renewing the Commonly Owned Sections; and
- Executing any work or doing any act necessary for the performance of its duties or any
enforcement affecting the Apartment Building.
6.2.2 Ensure that their plants are maintained in a manner that shall not deface the façade of the 39
Apartment Building.
6.2.3 Properly maintain their air–conditioners at their Apartments to prevent drippings of
condensation water or any noise nuisance caused to their neighbors.
6.2.4 Take measures to prevent stagnant water in pots, pan, etc. that resulting in the breeding of
mosquitoes.
6.2.5 Inform the Management Office if they have appointed housing agents to lease out/sell their
Apartment. The housing agents must register with the Management Office and provide the
letter of authorization from the Apartment Owners. The housing agents must also comply
with the rules set out by the Management Office with regard to open Apartment for viewing
purposes.
6.2.6 Do not set up of shrines or the burn votive paper sticks at door entrances of Apartments.
6.2.7 In order to maintain the aesthetics of the Apartment Building, windows bars are only
allowed to be installed in the form specified by the Management Office and are installed
carefully on the inside of the Apartment. The window frames are made of aluminum
compound, so care must be taken when installing the bars. At the same time, the window
insulation films should comply with the Apartment Building regulations.
6.2.8 Do not store any flammable chemical, liquid, etc. or permit the same that will become a
fire or health hazard.
6.2.9 Do not cause and/or allow sinks, baths, lavatories, cisterns, water pipes and/or pipes in the
Apartments and/or in the Apartment Building to be clogged.
6.2.10 Do not use or permit their Apartments to be used for any purpose other than for residential
dwellings unless otherwise approved by the relevant competent authority.
6.2.11 Do not use their Apartment for any purpose which may be injurious to the reputation of the
Apartment Building or for a purpose as to cause nuisance or danger to the neighbors.
6.2.12 Do not place potted plants or any other objects in a manner likely to cause injury to others
or damage to other’s properties, including Commonly Owned Sections.
6.2.13 Do not make any addition, alteration, change or place anything to any part of the
Commonly Owned Sections, the exterior, the façade/surface of the Apartment Building
and/or Apartment or any part of the Apartment Building/Apartment (even inside the
privately owned area) that can be seen from the outside from all directions, including but
not limited to windows, balconies or the entire area of the wall surrounding the Apartment,
including the walls and railing around the balcony (all sides of the balcony) and loggia/
yard area (all sides of the balcony). Any addition, alteration or change in this section
includes but not limited to: affix or erect any signage, cage, shade, blind, aerial, awning,
grille, exhaust fan, laundry line, pipes or any of the projection or structure or the like,
changing the paint color, adding doors, changing the size of the balcony / yard doors, etc.
In case there is any dispute/difference in understanding/interpreting this section, the
Developer shall be the final decision maker/ final interpreter; and such a decision/
interpretation shall be effect to relevant parties.
6.2.14 It is strictly forbidden to install equipment, machine systems, furniture or heavy goods that 40
exceed the allowable floor load. In case of violation, the Residents will be responsible for
compensating and repairing any damage caused to the Apartment Building.
6.2.15 Residents are not allowed to perform or permit any work to interfere with or insert into
fire-fighting system, fire alarms systems of the Apartment Building.
6.2.16 Do not brush or shake off dust, blankets, rugs, rags, and other objects from windows or
balconies. Do not throw or discharge anything out of windows, doors or balconies.
6.2.17 Do not sweep or push indoor dirt and debris out to the Commonly Owned Sections.
6.2.18 Lock all exterior doors at any time. Lock all windows and doors when you leave the house.
Take your Access Card and main door key with you when you leave home.
6.2.19 In order to ensure sanitation and safe pest, before being moved in the Apartment Building,
all items should be pest controlled.
6.2.20 Apartment Owners or the Residents will have to affect insurance for their own “contents”
and third-party liability insurances in respect of their Apartments according to the relevant
law.
6.2.21 Please note that as design and operations standard, the water pressure in each Apartment
needs to be high enough for all outlets. Therefore, a minor leak can easily turn into a serious
leaking problem. Residents are advised to ensure that all water faucets are turned off tightly
before leaving the Apartment. Residents are responsible for rectifying or pay for all the
damages caused to the common area and other Apartment due to water leakage from the
Apartment within 07 (seven) days from the day Management Office sends the notice. If
Residents go on business trip or are away from home for a long time, please notify the
Management Office to turn off water meter of your Apartment.
6.3 Enforcement of Regulations
6.3.1 The Developer, representing the entire Apartment Building, has appointed a professional
Managing Agent for the administration, management and upkeep of the Apartment
Building.
6.3.2 The Managing Agent is remunerated under a contractual arrangement.
6.3.3 The security, cleaning, maintenance contractors, etc. are engaged on behalf of the
Management. The Managing Agent is responsible for the performance of these contractors.
6.3.4 Depending on the extent of violation of the regulations and in accordance this Resident
Handbook and respective laws, the Management Agent will have the power to take the
necessary steps as follows:
- Verbal reminder;
- Written reminder;
- Stop supplying utilities & services such as Access Card, parking service, water pumping
service, etc. In order to ensure Residents’ safety and comfort, the Management might
temporarily stop supplying electricity to the Apartment with violation in some special cases
when the Resident does not corporate to resolve the issue or remedy the violation after MO
has carried out all aforementioned steps. For example: The Apartment Owner / Tenant or 41
their guest does not comply with the regulation on minimizing noise in the Apartment and
does not cooperate to talk to MO to resolve and remedy to violation, the Management may
temporarily stop the power supply without advance notice to minimize nuisance to other
Apartment Owners/ Tenants. After the violation is remedied, all utilities & services shall
be restored within 3 working hours;
- Limit the use of certain Commonly Owned Sections or/and recreational facilities;
- Handle according to laws.
6.3.5 Residents are obliged to pay for all the costs of enforcement of regulations or related costs
incurred.
SECTION 7 – MAINTENANCE NOTES
7.1 Marble
Marble is a natural stone containing veins, pores, voids and tonality difference. It is these natural
variations that make marble unique, valuable and desirable. There will be colours and markings
caused by their complex mineral composition and inherent impurities.
7.1.1 Marble is a porous stone and absorbs liquid quickly. Dry up spills immediately if you spill
strong detergents or beauty products on the marble surface.
7.1.2 Legs of furniture should be cushioned with felt pads to avoid scratching the marble surface.
7.1.3 To keep marble in good condition, polishing of marble is recommended every three to five
years to restore its shine.
7.1.4 Do not flood the floor as water will seep into the marble and manifest as water marks.
7.1.5 Do not use scouring powders or creams containing abrasives as they will damage the
marble surface.
7.1.6 Avoid wetting any timber skirting or fixtures as that may stain the marble.
7.2 Porcelain Tiles/ Ceramic Tiles
7.2.1 Legs of furniture should be cushioned with felt pads to avoid scratching the tile surface.
7.2.2 A tiled floor should be wiped with clean potable water every 1 to 2 days, depending on the
condition of the floor. A dry non-treated dust soft mop is recommended.
7.2.3 Normal maintenance involves periodic washing with cleaning solution or domestic
detergent which is non-alkaline.
7.2.4 Avoid cleaning tiles with shiny surfaces using steel/green wool or abrasive sponge as it
will cause scratches and loss of gloss.
7.2.5 Rinse thoroughly with clean water to remove all traces of soap and cleaning solution.
Change the water in the rinse pail frequently.42
7.2.6 Any flooring surface, regardless of how it is finished, can be slippery when wet. Promptly
remove liquids or foreign materials that might result in safety hazards before permitting
pedestrian traffic.
7.2.7 Prevent heavy objects from dropping on tiled flooring as this will cause cracks/ chippings
on the tiles.
7.3 Timber Flooring
Timber being natural material is subjected to environmental conditions such as
humidity level attributed by factors from ventilation of the rooms, air conditioner
and weather conditions.
7.3.1 Vacuum-clean or dry clean with a dust mop or cloth.
7.3.2 Do not use wet mop or excessive water to clean. use a lightly dampened cloth or
paper towel.
7.3.3 Wipe up spills as soon as possible as water from spills can cause damage to any
wood floor.
7.3.4 Use wide-bearing, non-staining floor protectors such as hard plastic or felt pad
protectors under chair and table legs.
7.3.5 Do not use steel wool or scouring powder as this could scratch the floor.
7.3.6 Venetian blinds or curtains should be installed as soon as possible to protect the
wood flooring from being damaged by sunlight.
7.3.7 Dragging of chairs, furniture or heavy objects over the timber flooring will cause
scratches and wear off the vanish.
7.4 Kitchen Solid Worktop
7.4.1 The surfaces may be cleaned with damp cloth, ordinary household soap or
detergent to remove stains or water marks.
7.4.2 The worktop can withstand reasonable high temperature; however hot objects
placed direct on it might mar the surface. a heat insulated pad or trivet stand with
rubber supported legs is advised to protect the surfaces from hot kettle, pan or
electrical appliances.
7.4.3 Use of cutting board is recommended for all cuttings and chopping.
7.5 Doors
7.5.1 Use a clean dry cloth to remove all dirt or dust.
7.5.2 Use non- aggressive
7.5.3 Any knocks from heavy, hard or sharp objects in the door panel will leave
indentations and scratches.
7.5.4 Main entrance fire door is meant to be self-closing. do not remove the door closer
from the main entrance fire rated door.43
7.5.5 Slamming of the door will damage the door.
7.6 Ironmongeries
7.6.1 Dust the finishes regularly with a soft, dry cotton cloth.
7.6.2 Keep the ironmongery away from water.
7.6.3 The spindle grub screw (found on the lever and pull handles) should be checked
periodically for tightness.
7.6.4 Appropriate lubricant should be applied to the door/window hinges occasionally
to keep them in good working order.
7.7 Main Door Pull Handle
7.7.1 Wipe with dry clean cloth only.
7.7.2 Detergent/solvent containing any corrosive agent used for cleaning will damage the
handle.
7.8 Aluminum Windows & Sliding Doors
7.8.1 Clean frames with a soft cloth using a mild detergent or soap to maintain their
appearance.
7.8.2 Clean window glass regularly with chamois leather using mild detergent to prevent
discoloration or air borne dirt deposits.
7.8.3 Ensure that the sliding door locking device is in a “unlock” position (i.e. latch is
pushed down) before you close the door to prevent the latch from damage.
7.8.4 Using newspaper to clean the window glass will cause abrasion to the tinted glass.
7.8.5 Any knocks from heavy, hand or sharp objects on the window frame or glass panel
will leave indentations, scratches, cracks and other form of damage.
7.9 Stainless Steel Sink
7.9.1 Use sponge or damp cloth with household cleaning liquids or powder to clean the
sink and rinse thoroughly to ensure all affected surface is clean from all marks
and liquids or powder.
7.9.2 Clean the sink regularly to remove traces of dirt and stubborn grease stain.
7.9.3 Wipe the sink dry after use to prevent watermarks formation.
7.9.4 Using of steel wool, green wool or abrasive sponge will cause scratches. using
cleaning solution which contains chlorine – based/ acid or acid-based solvent will
remove the protective layer of the sink and cause rusty spots on stainless steel.44
7.10 Wardrobe/kitchen cabinets
It is important to allow fresh air into your apartment to replace the stale air. this
includes opening your window as frequent as possible and running your ceiling
or stand-alone fans to circulate the air.
As with all wood products, avoid excessive moisture. it is therefore important
to have good air circulation within the apartment to keep these products in good
condition.
7.10.1
Wipe all exteriors regularly with a slight damp soft cloth to remove dust.
7.10.2
To clean laminate door and panel, use alcohol detergents diluted in lots of water
and then dry immediately with a soft cloth. for acrylic door and panel, using a
damp cloth and a soft mild cleaner following with a dry clean cloth. to clean
hinge and drawer runner, lubricants have to be used periodically after cleaning
off any dust.
7.10.3
Never use abrasive cleaners, scouring pads or powder cleansers.
7.10.4
Do not use strong detergents, ammonia, chemicals, scouring powders, stain
removers thinner, nail varnish remover or other harsh cleaning substances to
come in contact with finished exterior surfaces as they can cause damage.
7.10.5
Never use solvent-based cleaner or cleaners/waxes that contain silicon wax or
oil-based detergent as these may dull or damage the finish, leaving a greasy film.
7.10.6
Beware of sharp/hard objects that can permanently damage any part of the door.
SECTION 8 – GENERAL NOTES
8.1 Insurance
The Developer (subsequently the Building Owner Committee when formed) is required
to affect the following policies (paid by M&O Fund):
- Property All Risks Insurance (Apartment Building Insurance);
- Public Liability Insurance (Third Party Liability Insurance).
8.2 Subterranean Termites
8.2.1 While the Apartment Building substructure is treated to prevent potential routes for
termites’ entry, there are other possible means by which termites may enter the
Apartment. One of these is the importation of termites, usually inadvertently done when
Apartment Owners bring infested materials to their Apartment.
8.2.2 It is strongly advised that Apartment Owners or the Residents engage professional pest
control agents to regularly service/check their Apartment to prevent such infestation. 45
8.2.3 Evidence of Termite Infestation:
- Wood damaged by termites always has remains of mud tubes attached to wood galleries
or tunnels in any irregular patterns. In the case of an active colony, termites may be
found in infested wood.
- The presence of flying winged males and females or their shed wings inside the
Apartment Building may indicate an infestation.
- The presence of mud or shelter tubes extending from the ground to the woodwork or
the foundation walls may also indicate an infestation.
8.3 Green Features
8.3.1 Daylighting in corridors is provided through sufficient openings in order to reduce the use
of artificial lighting.
8.3.2 Energy-efficient lifts with sleeping mode are installed for all lifts.
8.3.3 EPDM flooring for children’s playground is produced with at least 30% recycled content.
8.3.4 Energy-saving lighting is used in the basement car park.
8.3.5 Energy-efficient carbon monoxide (CO) sensors are also adopted to control ventilation
systems in the car park.
8.3.6 Greeneries are integrated into the design of … from a variety of trees and shrubs on the
ground level to upper levels. Greenery will not only improve the air quality of the
environment but also provide pleasant spaces for occupants to live and play in.
8.3.7 Low volatile organic compound (VOC) paint is selected for all interior walls to ensure
families to live and grow in a healthy environment.
8.3.8 Extensive sustainable products, such as wooden doors and timber flooring made from
recycled contents, are selected for the construction of … The selection of these materials is
aimed to reduce waste generation and reduce the impact on the environment.
SECTION 9 – EMERGENCIES
9.1 Be Prepared
All Residents must be conscious about how to deal with emergency cases. To assist you
with this, a set of information about principles for emergency cases and preventive
methods are provided herein. Please take the time to examine these.
EMERGENCY NUMBERS
Management Office Hotline
: +84 969 29 29 70
Local Police of Thu Thiem Ward District 2 : (+028) 3740 0058
Hospital of District 2
: +84 938 800 07846
Police
: 113
Fire
: 114
Ambulance
: 115
9.2 Fire
9.2.1 Each Apartment is equipped with smoke and heat detector(s) which are connected to the
main building fire alarm system. These will alert security and the Management’s staff
who can then check the situation. If you discover a fire, please:
9.2.2 Try to stay calm and set off the nearest fire alarm by breaking the nearest “FIRE ALARM”
panel.
9.2.3 Dial 114 to call the firefighters, notify details to the police.
9.2.4 Inform the Management Office and/or security.
9.2.5 Notify your neighbors.
9.2.6 Under the safe situation, you may use the hose reel or the fire extinguisher which is placed
in firefighting boxes to put out the fire, escape immediately if the fire is out of control.
9.2.7 Turn off the main electricity supply by switch off the MCB at the electrical distribution
board of Apartment. Lock the gas (if any).
9.2.8 Close all doors and ensure that the main entrance door is closed tightly to prevent fire or
smoke spreading to other areas.
9.2.9 In case of excessive smoke, keep close to the ground and cover your face with a wet towel
and leave the scene.
9.2.10 Do not use the lift, staircases are the proper route for EXIT.
9.2.11 In case of electrical fire, turn off the electricity supply and do not use water but CO2/ABC
fire extinguisher to put out the fire.
9.2.12 If you are not able to leave your Apartment, please call the Management Office or other
personnel to inform your exact location. Turn off your air conditioning and place wet
towels or sheets under doors to prevent smoke from entering your Apartment. Remain calm
until help arrives.
9.3 Fire Precautions
By taking the following steps you will be better protected against or prepared in the event
of a fire:
9.3.1 Ensure that you and your family members are familiar with the locations of the fire exits
staircase, fire alarms, fire extinguishers and fire hoses.
9.3.2 Familiarize yourself with the location of fire alarm switches.
9.3.4 Familiarize yourself with the location of gas switches (if any) and to close the gas cylinder
lock quickly when there is a fire.47
9.3.5 Ensure that electrical equipment such as lights, air-conditioners, radiators, televisions and
stoves/ovens, etc. in your Apartment are switched off when left unattended and especially
before going for trips.
9.3.6 Ensure that there is adequate access for fire personnel. Do not place any articles that would
obstruct the exits and staircases. Any item found in the lift lobbies, fire exits or staircases
will be removed without notice.
9.3.7 Avoid overloading any electric circuit and pay special care when using electrical
appliances. Specifically, restrict the use of adapter, or use a good type of adapter if required.
9.3.8 Storage of flammable liquids and goods are not permitted within any Apartment.
9.3.9 Equip your Apartment with a CO2/ABC fire extinguisher.
9.3.10 Residents are advised to equip themselves with fire – fighting blankets and place them in
the right place to get out easily when needed.
9.4 Flooding
If there is a flood, please take the following procedures:
9.4.1 Should you discover any water leakage within your Apartment or suspect a water leakage
from the above Apartments or neighbors, report to the Management immediately for
carrying out necessary investigations to quickly stop the leaks.
9.4.2 Close the main water valve if you can locate it.
9.4.3 Take precautions to safeguard your belongings.
9.4.4 Close nearby doors to prevent further damage.
9.4.5 If evacuation is necessary, make sure the main door is closed and the electricity supply to
your Apartment is switched off.
9.4.6 Secure or take away all valuables and important documents from your Apartment.
9.5 Storm
9.5.1 When a tropical storm warning is announced or expected, pay attention to the following
preventive measures and take whatever measures deemed applicable, to secure life and
personal property.
9.5.2 Secure all loose objects.
9.5.3 Make sure that all windows and doors are securely locked before and during the storm.
9.5.4 Make sure that all outdoor plants are securely fastened and move all your potted plants and
outdoor furniture indoors.
9.5.6 During a storm, stay away from glass windows and doors to avoid potential injury.
9.5.7 Check that all the drainage outlets in the balconies and make sure they are free from
obstruction (to avoid potential flooding).
9.6.8 Replace any broken or cracked glass panes as soon as possible, once the typhoon or storm
is over.48
9.6 Power Failure
9.6.1 In the event of a power failure, please:
9.6.2 Immediately notify the Management Office.
9.6.3 Be careful and watch out for fire if using candles for lighting
9.6.4 If you leave your home during a power outage, carefully lock the door and make sure to
turn off all electrical appliances in the Apartment.
9.6.5 Management Office will make a detailed notification of the outage as soon as possible.
9.6.6 When the power is back to normal, please check the power supply, equipment and notify
the Management Office if you notice any abnormality.
9.7 Elevator Failure
In case of being trapped inside the elevator, please:
9.7.1 Stay calm, do not panic. If you’re in the elevator with other people, try to calm them down,
too. The elevators are incredibly safe.
9.7.2 Press the “call” button on the lift panel to contact a technician or security to come and help
you. Report the situation to the security officer through the intercom.
9.7.3 Press the alarm button to alert people that someone is stuck inside and need assistance. If
you are unable to contact maintenance, ring the bell periodically.
9.7.4 Please inform the security officer if any elderly, pregnant woman and/or children are
trapped. If an ambulance is necessary, please report such immediately.
9.7.5 Do not force open the door under any circumstances.
9.8 Burglary, Theft and Other Evils
If you see any suspicious person within or loitering around:
9.8.1 Inform the Management Office and/or security personnel immediately.
9.8.2 Should you witness any suspicious incidents, please notify the Management and if need be
the police immediately of the location and nature of the incident.
Public areas (even with security onsite) are for common usage, which exposes all people
in such areas to the risk and possible theft. The Management shall not be responsible for
any accident or for any injury to any person or property or any other loss or damage caused
by any third party in any of the public areas which include, but are not limited to lifts,
escalators, shops, parking areas, recreational facilities, stairs, building surrounds, etc.
